HomeLast updated: September 2026
At Advice Roofing & Building Ltd, we respect the privacy of people who visit our website or get in touch with us. This page sets out what happens to the information you provide, why we may need it and how it is handled.
Details You Give Us
When you make an enquiry, we need enough information to understand what you need and to get back to you. Depending on how you contact us, this could include your name, telephone number, email address, property location and information about the work you would like to discuss.
If you choose to include additional information in an enquiry or message, we may also receive and retain those details as part of our correspondence with you.
Some basic technical information may also be generated when the website is visited. This can be necessary for the website to operate correctly, remain secure and function reliably.
Why We Need Your Details
Information received through the website or when you contact us may be used to deal with your enquiry, prepare or discuss a quotation, arrange a visit or appointment, communicate with you about requested work and provide our services.
We may also need to retain certain information for normal business administration, record keeping, resolving queries or complaints, and meeting legal or financial responsibilities.
We only process personal information when there is an appropriate legal reason for doing so. Depending on the circumstances, this may be because it is necessary to take steps at your request before entering into a contract, to fulfil a contract, to meet a legal obligation, or because there is a legitimate business reason for the processing.
Who Can Access Your Information?
Advice Roofing & Building Ltd does not sell personal information supplied by customers or website visitors.
There may be occasions when information needs to be handled by a company that provides a service to us, such as a website, hosting, email or other business service provider. Where this happens, only information reasonably required for that purpose should be provided.
Information may also need to be disclosed if we are legally required to do so.
Keeping Information for the Right Amount of Time
We do not intend to keep personal information indefinitely.
How long information is retained depends on why we have it. For example, an initial enquiry may not need to be retained for the same length of time as information connected with completed work, payments or records that must be maintained for legal or accounting purposes.
Once personal information is no longer reasonably required, it should be deleted or securely disposed of as appropriate.
Cookies and Website Functionality
Like many websites, this site may use cookies that help pages and website features operate correctly.
Some website functions or third-party tools can also place additional cookies. Where a cookie is not essential and consent is legally required, it should not be activated until the visitor has made the relevant choice.
Browser settings can also be used to restrict or remove cookies.
If additional analytics, advertising or tracking technology is introduced to the website, this Privacy Policy and the site’s cookie arrangements should be reviewed accordingly.
Protecting Personal Information
Reasonable precautions are taken to prevent the personal information we hold from being improperly accessed, disclosed, altered, lost or misused.
No website, email service or electronic storage system can provide an absolute guarantee of security, but appropriate care should be taken when information is received, stored and handled.
Your Choices and Rights
UK data protection law provides individuals with a number of rights concerning their personal information. The rights that apply can depend on the circumstances and the legal basis being used.
These can include asking us for a copy of personal information we hold about you, asking for incorrect information to be corrected, requesting deletion in certain circumstances, asking for the use of information to be restricted, and objecting to certain types of processing.
Where processing depends upon your consent, you can also withdraw that consent.
To make a request concerning your personal information, contact Advice Roofing & Building Ltd using the contact information available on this website.
You can also raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Other Websites and Services
You may occasionally be taken from our website to a website or online service operated by another organisation.
Once you are using an external website or service, its own privacy arrangements will apply. Advice Roofing & Building Ltd does not control how independently operated websites handle information.
Keeping This Page Up to Date
We may revise this page when the way our website or business handles personal information changes.
The date shown at the top of the policy can be used to identify when this version was last updated.
Contacting Advice Roofing & Building Ltd
Questions about this Privacy Policy or the way personal information is handled can be directed to:
Advice Roofing & Building Ltd
Please use the telephone number, email address or contact options provided on this website.